Impact of Corporate Culture on Quality of Service in Determining Corporate Competitiveness of Banks (Post Merger Analysis)

The recapitalization of bank capital from 2 billion to 25 billion in 2005 led to the amalgamation of banks so as to meet the prescribed paid up capital. This marriage of convenience led to dilution of ownership and fusing together banks with different corporate culture and ideology and this did not allow the banks to achieve their desired success. The design adopted for this study is the quantitative research design using the descriptive survey
design. Data were collected through the primary source of data collection (Questionnaire). The research instrument was validated and reliability was carried out using the Cronbach alpha analysis. The population comprises of six thousand five-hundred and eighty (6580) employees of the selected banks. A sample size of four hundred and seventythree (473) was determined using Roasoft sample size calculator. The result of the study revealed that corporate culture significantly affects quality of service in determining corporate competitiveness of banks. The study concludes that improved quality of service requires an assessment of the organisational culture
and the implementation of an integrated process for change in organisations internal and external business
environment variables.